Question 1

Is the embroidery genuinely hand-done?

Accepted Answer

Yes. Every piece is hand-embroidered by master karigars in Lucknow. We work directly with artisan clusters to ensure fair wages and authentic craft.

Question 2

What fabrics do you use?

Accepted Answer

Primarily pure cotton, mul-cotton, georgette, rayon and chanderi. Each product page lists the exact fabric and care instructions.

Question 3

How do I choose the right size?

Accepted Answer

Use the size guide on each product page. When in doubt, message us on WhatsApp with your bust/waist/hip measurements — we'll recommend a size.

Question 4

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide via DHL and Aramex. International orders are dispatched within 3–5 business days.

Question 5

What is your return policy?

Accepted Answer

Unworn items can be returned within 7 days of delivery for a refund or store credit. Customised/altered pieces are non-returnable.

Question 6

Do you offer Cash on Delivery?

Accepted Answer

Yes, COD is available across India on orders below ₹5,000.

Question 7

How long does delivery take?

Accepted Answer

Metro cities 2–4 business days; rest of India 4–7 days; international 7–14 days.

Question 8

How should I care for Chikankari?

Accepted Answer

Gentle cold hand-wash separately. Dry in shade. Iron on reverse on medium heat. Avoid bleach and harsh detergents.

Question 9

Do you take custom or bulk orders?

Accepted Answer

Absolutely. WhatsApp us with your requirement — we offer custom embroidery, sizing and bulk pricing for weddings & boutiques.

Question 10

Are colours exactly as shown?

Accepted Answer

We try our best, but slight variation may occur due to screen calibration and natural dyes.

Frequently Asked Questions